SHIPPING & POLICIES

 

Box 1779 Okotoks AB T1S-1B6

Phone: (403)938-2818

Office Hours: Monday-Friday 9:30 am - 5 pm Saturdays 9:30-4 pm

  • All orders will be shipped within 2 to 5 business days of receipt of order.

  • You will receive an email notice form Canada Post when your order ships and/or you may log into your order online to check status at any time.

  • If merchandise is out of stock, we will place items on back order/or cancel and send you an email. You may cancel back order at any time and you will receive a full refund.

  • Website inventory changes daily and all items listed online are not guaranteed to be in stock at time of order. We will always do our best to update the website regularly.

FREE SHIPPING:Free shipping applies to orders in the contiguous Canada and will be automatically added to qualifying orders. Free shipping method will be Economy. 

 

 

SHIPPING:

Your shipping cost is based on weight, size and location. We cannot guarantee times of arrival, nor do we assume responsibility for items once they leave our hands. All orders include free delivery confirmation which is scanned by the postal service when your item has been delivered. If you did not receive your parcel, but the Canada Post shows it’s been delivered, please contact your local post office. We are not responsible for lost or stolen packages.

Domestic Shipping: We use speedy Canada Post Mail as our standard method of shipment, which should take 2-5 business days to arrive at your door. Occasionally with heavier orders, will be available to view on your order status page. (Registered customers may login at any time to view order status.)

 

We accept VISA, MASTER CARD, and AMERICAN EXPRESS. We also accept phone orders. Mail orders paid by check or money order. If paid by check, we will ship as soon as the check clears (normally 6-8 business days).


Questions?

Hickman Saddlery - e-mail us at info@hickmansaddlery.ca  phone  (403) 938-2818

Thank You for shopping with us,and feel free to let us know how we are doing.

Returns and Exchanges

We gladly accept returns and exchanges. The items must be returned unworn and in the original packaging and within 30 days after the receipt of the merchandise. There is a 10% restocking fee on all returned and/or exchanged item(s) and new shipping and handling charges will apply to all exchanges.

Exchange: Simply add a note to your return package requesting "Exchange" and list the new requested item(s). Please make sure your full name and order number is included with your package. We are the manufacturer and we will be able to assist you in this matter (Excluding shipping charges). (403) 938-2818

Custom Saddles:

Return of on saddles are permitted without our prior approval. Agreements will be placed at the time of ordering your saddle. If you do not like your saddle we will build you a new saddle. No returns or refunds on custom saddle orders.   

Tack and not custom saddles on Returns for full credit or replacement are accepted only for defective or miss-shipped merchandise.

These returns must be approved by us in advance and must be made within 15 days of the original shipment or sale.  All returns must be shipped freight pre-paid. (A New Policy) 10% restocking fee will be charged for a return of all items which are not defective or miss shipped, or returned after more than 15 days following date of initial shipment. All custom made items cannot be returned for refund, only exchange if you are not satisfied.

Shipping and handling charges are non-refundable. All returns must be accompanied by the packing slip or receipt.

Instructions:

Please follow the instructions below when packing and sending your products for return. It's important to know that the instructions below must be followed in order to allow us the opportunity to process your return.

 Must call for 403-938-2818 RN (return number). Upon return if package fails to have a RN provided in the above space, package will be refused and sent back to sender.

2. Send the item in its original packaging.

3. Pack the item carefully so it will not be damaged during the shipping process.

CUSTOMER SERVICE

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