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Hickman Saddlery (403) 938-2818
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Box 1779 Okotoks AB T1S-1B6

Phone: (403)938-2818

Office Hours: Monday-Friday 9:30 am - 5pm Saturdays 9:30-4pm

2013 POLICIES

  • All orders will be shipped within 10 to 15 business days of receipt of order.
  • You will receive an email notice form Canada Post when your order ships and/or you may log into your order online to check status at any time (Coming soon).
  • If merchandise is out of stock, we will place items on back order/or cancel and send you an email. You may cancel back order at any time and you will receive a full refund.
  • Website inventory changes daily and all items listed online are not guaranteed to be in stock at time of order. We will always do our best to update the website regularly.

Shipping

Your shipping cost is based on weight, size and location. We cannot guarantee times of arrival, nor do we assume responsibility for items once they leave our hands. All orders include free delivery confirmation which is scanned by the postal service when your item has been delivered. If you did not receive your parcel, but the Canada Post shows it’s been delivered, please contact your local post office. We are not responsible for lost or stolen packages.

Domestic Shipping: We use speedy Canada Post Mail as our standard method of shipment, which should take 2-5 business days to arrive at your door. Occasionally with heavier orders, will be available to view on your order status page. (Registered customers may login at any time to view order status.)

International Policy: Shop all you like and when you check out, your shipping will be calculated based on weight and location for UPS Global Mail and the shipping cost will be emailed to you after the receipt of your order. If paying by PayPal your shipping charges will be calculated and a request for payment will be issued through PayPal. No international orders will ship until payment for shipping and handling has been received. Internationally shipped parcels will be subject to customs inspections, and as the buyer you will be responsible for any and all customs, tariffs and duties. We have no control over how long your package may take to clear customs in your country. All orders will be provided with an international UPS tracking number. Once orders have been shipped you can use this tracking number to locate your order. If there are any issues or concerns with your order please contact the UPS. Post Office for assistance.

We accept VISA, MASTER CARD, and AMERICAN EXPRESS. We also accept phone orders. Mail orders paid by check or money order. If paid by check, we will ship as soon as the check clears (normally 6-8 business days).
Questions? Call Hickman Saddlery - or e-mail us at info@hickmansaddlery.ca  call (403)938-2818

Thank You for shopping with us.

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