Returns and Exchanges
We gladly accept returns and exchanges. The items must be returned unworn and in the original packaging and within 50 days after the receipt of the merchandise. There is a 10% restocking fee on all returned and/or exchanged item(s) and new shipping and handling charges will apply to all exchanges
Exchange: Simply add a note to your return package requesting "Exchange" and list the new requested item(s). Please make sure your full name and order number is included with your package. We are the manufacturer and we will be able to assist you in this matter (Excluding shipping charges). (403) 938-2818
Return of on saddles are permitted without our prior approval. Agreements will be placed at the time of ordering your saddle. If you do not like your saddle we will build you a new saddle. No returns or refunds on custom saddle orders.
Tack and not custom saddles on Returns for full credit or replacement are accepted only for defective or miss-shipped merchandise. These returns must be approved by us in advance and must be made within 15 days of the original shipment or sale. All returns must be shipped freight pre-paid. A 10% restocking fee will be charged for a return of all items which are not defective or miss shipped, or returned after more than 15 days following date of initial shipment. All custom made items cannot be returned for refund, only exchange if you are not satisfied.
Shipping and handling charges are non-refundable. All returns must be accompanied by the packing slip or receipt.
Please follow the instructions below when packing and sending your products for return. It's important to know that the instructions below must be followed in order to allow us the opportunity to process your return.
Must call for 403-938-2818 RN (return number). Upon return if package fails to have a RN provided in the above space, package will be refused and sent back to sender.
2. Send the item in its original packaging.
3. Pack the item carefully so it will not be damaged during the shipping process...
Thank you for your business!